Support
Write to us about anything: a problem in the app, a person who worries you, your account or your data. We answer by email.
Report a person
The fastest way is inside the app: open the person's profile or chat, tap the three dots, then Report. You can also Block them, and they will no longer see you or write to you. If you cannot use the app, email us the person's name and what happened.
I cannot sign in
UMUKUNZI sends a sign-in code to your email. Check your spam folder, and make sure you typed the same email address you used before. If the code still does not arrive, email us from that address.
My photo was not accepted
Photos must not show nudity, violence, or a phone number, link or social media name. Photos in HEIC format cannot be read on the web: add them from the phone app, or save them as JPEG first.
Stay safe
- Never send money to someone you have not met in person.
- Keep chatting inside the app until you trust the person.
- Meet for the first time in a public place and tell a friend where you are going.